Hai77 FAQ — All your questions, answered here

Only one account is allowed per mobile number. Attempting to open multiple accounts with the same number or device may result in all accounts being suspended and balances forfeited.

KYC is not required to get started. However, to withdraw larger amounts, you will need to complete KYC using your National ID or passport. Completing KYC raises your withdrawal limit and makes your account more secure.

Once logged in, you can update your email, password, and certain personal details under "Account Settings". Changes to your name or mobile number may require assistance from the support team and identity verification.

On the login page, click "Forgot Password". Enter your registered mobile number or email to receive an OTP or reset link, then set a new password. The whole process takes 2-3 minutes.

Entering the wrong password too many times will temporarily lock your account. Wait a few minutes or reset your password. If the issue persists, contact hai77 support via live chat.

Yes. Download the hai77 mobile app and log in with your existing ID and password. The app also supports fingerprint and face unlock for faster sign-in.

You can fund your hai77 account via Mobile Banking, direct bank transfer, or e-wallets. Minimum deposit amounts and processing times vary by method. Visit the payments page for full details.

Mobile banking withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Having KYC completed speeds up the withdrawal process. During peak hours, processing may take a little longer.

hai77 generally does not charge any fees for withdrawals. However, your payment provider may apply their own transaction charges. Deposits are also free of any additional charges from hai77.

If your balance has not been credited within 30 minutes of a deposit, contact support via live chat with a screenshot or reference number of the transaction. Our team will verify and resolve it promptly.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. Bonus amounts and terms are detailed on the promotions page — please read them carefully before claiming.

A wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. For example, a 5x wagering requirement on a BDT 100 bonus means you need to wager BDT 500 in total. Each bonus has its own terms — read them carefully.

When someone registers using your referral code or link and makes their first deposit, both you and the referred person receive a bonus. Check the promotions page for referral bonus amounts and terms.

hai77 offers Live Casino (blackjack, roulette, baccarat), slots, Sports Betting (cricket, football, tennis), fish games, bingo, and virtual sports. New games are added regularly.

Yes. All games on hai77 use RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Regular audits are conducted by independent third-party auditors.

Yes. hai77 offers in-play and live betting. You can place bets in real time as the match unfolds, with live scores and statistics available throughout.

hai77 uses 256-bit SSL encryption to keep your personal information and financial transactions fully secure. Enabling Two-Factor Authentication (2FA) adds an extra layer of protection to your account.

No. hai77 does not share your personal information with third parties for advertising purposes. Only limited data may be shared where legally required or for payment processing. See our Privacy Policy for full details.

If you notice any unusual activity on your account, change your password immediately and notify hai77 support. Keeping 2FA enabled will help keep your account secure.

Log in and go to the "Responsible Gaming" section in Account Settings to set daily deposit, wagering, and playtime limits. Limit reductions take effect immediately.

Contact hai77 support to request self-exclusion. You can suspend your account for a set period or permanently. Your account balance remains safe throughout.